Shipping Policy

All products are made to order. This means your order needs to be produced before it can be shipped.

Processing & Fulfillment

Most orders are fulfilled within 2-5 business days after your order is placed.

Fulfillment times are estimates and may occasionally take longer due to product availability, order volume, holidays, or other circumstances.

Please note that fulfillment time is separate from shipping time.

Shipping & Delivery

Once your order has been fulfilled, it will be handed off to the shipping carrier for delivery.

Delivery times vary depending on your location, the shipping method, and the carrier. Any delivery dates provided during checkout or through tracking are estimates and are not guaranteed.

Unexpected delays caused by weather, carrier disruptions, holidays, customs, or other circumstances outside of our control may affect delivery.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the products in your order, your delivery location, and the available shipping method.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with tracking information when tracking is available.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to begin updating.

Multiple Shipments

Items in the same order may occasionally be fulfilled and shipped separately.

If your order is split into multiple shipments, you may receive separate shipping confirmations and tracking information for each package.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We may be able to update the address if your order hasn't shipped yet, but we cannot guarantee that changes will be possible.

Once an order has shipped, we cannot guarantee that the address can be changed or that the package can be rerouted.

If an incorrect or incomplete address causes your package to be returned, additional shipping charges may apply to have the order reshipped.

Delayed or Lost Packages

Carrier delays can occasionally happen. If your estimated delivery date has passed, please check your tracking information for the latest update.

If your package still hasn't arrived and appears to be lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate.

If the package is confirmed to have been lost in transit, we'll arrange a replacement or refund when eligible.

Packages Marked as Delivered

If tracking shows that your package was delivered but you can't find it, please check around the delivery location, with other members of your household, neighbors, and your local carrier.

Please contact us if you're still unable to locate the package, and we'll do our best to help investigate the situation.

International Orders

International orders may take longer to arrive and may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Any applicable import duties, taxes, or customs fees are the responsibility of the recipient unless otherwise stated during checkout.

Customs processing may also cause delays that are outside of our control.

Questions About Your Shipment

If you have questions or concerns about your shipment, contact us with your order number and we'll do our best to help.